Refund policy

Every Goodest Gallery portrait is made to order for one pet, so we work hard to get it right before anything is printed.

Before printing. We email you a proof of your portrait. You can ask for changes as many times as you need, free, until it looks like your pet. You can also cancel for a full refund any time before you approve the proof.

After printing. Because each piece is personalized, we cannot accept returns for a change of mind once you have approved your proof and it has been printed.

Damaged, defective or misprinted. If your blanket or canvas arrives damaged, has a printing defect, or does not match the proof you approved, email us within 30 days of delivery with a photo of the problem. We will reprint it free or refund you in full, your choice. You do not need to send the item back.

Lost in transit. If tracking shows your order stuck or lost, contact us and we will reprint and resend it.

Refunds go back to your original payment method within 5 to 10 business days of approval.